The Seasonal Health Intervention Network (SHINE) is a fuel poverty referral network and free energy advice service for Londoners. SHINE London offers a dedicated helpline and affordable warmth interventions to ensure households get the help they need to reduce utility bills, tackle energy debt and ultimately stay well and warm. SHINE is a single point of referral bringing together dozens of schemes to support anyone living in a London borough who is struggling to heat their home.
SHINE accepts self-referrals and third party referrals for households of any tenure. Referrals can be made to SHINE services for households with an income below £16,190 or where a households member falls under a SHINE target group:
• Has a disability
• Has a long-term health conditions worsened by the cold
• Is a child under 15
• Is an adult over 60
To make a referral for yourself or a service user, click on the ‘Referrals’ tab at the top of the page to use our online referral form or contact the SHINE hub on 0300 555 0195 / CONTACT@SHINE-LONDON.ORG.UK.
The SHINE hub is operated by trained Energy Advisors who provide advice on energy saving, billing and metering, heating systems and controls.
All callers undergo a SHINE assessment to see what services they would be eligible for.
The Energy Doctor can review energy bills, check heating controls, contact suppliers and fit energy efficient measures.