The Seasonal Health Intervention Network (SHINE) is a fuel poverty referral network and free energy advice service for Londoners. SHINE London offers a dedicated helpline and affordable warmth interventions to ensure households get the help they need to reduce utility bills, tackle energy debt and ultimately stay well and warm.
SHINE accepts referrals for households of any tenure, with an income below £16,190 or where a households member falls under a SHINE target group:
• Has a disability
• Has a long-term health conditions worsened by the cold
• Is a child under 15
• Is an adult over 60
The SHINE hub is operated by trained Energy Advisors who provide advice on energy saving, billing and metering, heating systems and controls.
All callers undergo a SHINE assessment to see what services they would be eligible for.
The Energy Doctor can review energy bills, check heating controls, contact suppliers and fit energy efficient measures.