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Introducing SHINE London

The Seasonal Health Intervention Network (SHINE) is a fuel poverty referral network and free energy advice service for Londoners. SHINE London offers a dedicated helpline and affordable warmth interventions to ensure households get the help they need to reduce utility bills, tackle energy debt and ultimately stay well and warm.

SHINE accepts referrals for households of any tenure, with an income below £16,480, receives means tested benefits or where a households member falls under a SHINE target group:
• Has a disability
• Has a long-term health conditions worsened by the cold
• Is a child under 15
• Is an adult over 60
• Spends more than 10% of household income on gas, electric or communal heating

Download our SHINE London promotion pack: flyer and poster available.

Services available

Telephone based energy advice

The SHINE hub is operated by trained Energy Advisors who provide advice on energy saving, billing and metering, heating systems and controls.

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Supplier discounts and extra care services

All callers undergo a SHINE assessment to see what services they would be eligible for.

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‘Energy Doctor’ home visits

The Energy Doctor can review energy bills, check heating controls, contact suppliers and fit energy efficient measures.

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Fuel debt support

The SHINE hub offer support to clients in arrears with their gas or electricity supplier.

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Fuel Poverty – Why it’s important

Fuel poverty is the inability to keep warm in your own home.

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