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Introducing SHINE London

The Seasonal Health Intervention Network (SHINE) is a fuel poverty referral network and free energy advice service for Londoners. SHINE London offers a dedicated helpline and affordable warmth interventions to ensure households get the help they need to reduce utility bills, tackle energy debt and ultimately stay well and warm. SHINE is a single point of referral bringing together dozens of schemes to support anyone living in a London borough who is struggling to heat their home.

Who can I refer to SHINE London?

SHINE accepts self-referrals and third party referrals for households of any tenure. Referrals can be made to SHINE services for households with an income below £16,190 or where a households member falls under a SHINE target group:
• Has a disability
• Has a long-term health conditions worsened by the cold
• Is a child under 15
• Is an adult over 60

How can I refer?

To make a referral for yourself or a service user, click on the ‘Referrals’ tab at the top of the page to use our online referral form or contact the SHINE hub on 0300 555 0195 / CONTACT@SHINE-LONDON.ORG.UK.

Services available

Telephone based energy advice

The SHINE hub is operated by trained Energy Advisors who provide advice on energy saving, billing and metering, heating systems and controls.

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Supplier discounts and extra care services

All callers undergo a SHINE assessment to see what services they would be eligible for.

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‘Energy Doctor’ home visits

The Energy Doctor can review energy bills, check heating controls, contact suppliers and fit energy efficient measures.

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Fuel debt support

The SHINE hub offer support to clients in arrears with their gas or electricity supplier.

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Fuel Poverty – Why it’s important

Fuel poverty is the inability to keep warm in your own home.

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